Sutherland is hiring for International Voice Process – Customer Support. The job listing mentions a Work From Home opportunity and requires candidates to have at least 6 months of International Voice Support experience. The listed salary is ₹18,000–₹23,000 in hand.
Snapshot of Sutherland Voice Process Jobs 2026
| Company | Sutherland |
| Job Title | Sutherland Hiring For Work from Home!!! Voice Process!! |
| Role | International Voice Process-Customer Support |
| Experience | Minimum 6 months of International Voice Support experience |
| Salary | ₹18,000–₹23,000 in hand |
| Work Mode | Remote / Work From Home mentioned in listing |
| Hiring Office | Navi Mumbai |
| Openings | 30 |
| Shift | 24/7 rotational shift |
| Working Days | 5-day work week with 2 rotational offs |
| Employment Type | Full Time, Permanent |
| Joining | Immediate joiners preferred |
About the Role
Sutherland is hiring immediate joiners for the International Voice Process-Customer Support role. The listing describes the opportunity as Work From Home and states that candidates must have at least 6 months of International Voice Support experience.
The opportunity is for candidates who have International Voice Support experience, are passionate about customer service, and have strong English communication skills.
Role Summary
The role involves handling inbound international customer calls, providing technical support and issue resolution, delivering high-quality customer service, and maintaining accurate customer interaction records.
Candidates are also expected to provide accurate information and timely resolutions, maintain a professional and helpful tone in written communication, prepare daily/weekly reports on tasks and pending items, and coordinate with internal teams for seamless issue resolution.
Key Responsibilities
- Handle inbound international customer calls.
- Provide technical support and issue resolution.
- Deliver high-quality customer service.
- Maintain accurate customer interaction records.
- Provide accurate information and timely resolutions.
- Maintain a professional and helpful tone in all written communication.
- Prepare daily/weekly reports on tasks and pending items.
- Coordinate with internal teams for seamless issue resolution.
Required Qualifications
- At least 6 months of International Voice Support experience.
- Undergraduates, graduates and postgraduates are welcome.
- Excellent written and verbal communication skills.
- Strong English communication skills.
- Flexible with rotational shifts including night shifts.
- Comfortable working from office.
- Available to join immediately.
Skills Needed
- International Voice Process experience.
- Strong English communication skills.
- Excellent verbal and written communication skills.
- Customer service skills.
- Ability to provide accurate information and timely resolutions.
- Ability to handle inbound international customer calls.
- Ability to provide technical support and issue resolution.
- Ability to maintain accurate customer interaction records.
- Ability to coordinate with internal teams.
Selection Process
The provided job listing does not specify the exact selection stages or number of interview rounds. Candidates should follow the hiring communication received after applying.
Interview Preparation
- Be prepared to discuss your International Voice Support experience.
- Revise customer service and issue-resolution scenarios.
- Be ready to demonstrate strong English communication skills.
- Prepare for questions related to handling inbound international customer calls.
- Understand how to provide accurate information and timely resolutions.
- Be prepared to discuss your flexibility with rotational and night shifts.
- Be ready to explain how you maintain a professional and helpful communication style.
Documents Checklist
The provided job listing does not specify a documents checklist. No additional document requirements have been added here.
Salary & Benefits
The job listing mentions an in-hand salary of ₹18,000–₹23,000 per month.
- Salary: ₹18,000–₹23,000 in hand.
- Work Week: 5-day work week with 2 rotational offs.
- Night Shift: Training batch is 24×7 rotational, and candidates should be comfortable with night shifts.
- Night Shift Cab: One-way cab facility for night shifts within 25 km from office.
- Training: Communication & soft-skills training programs.
- Exposure: Exposure to global clients and international processes.
- Activities: Fun activities, competitions and themed events.
Career Path
The provided job listing does not specify a defined career progression or future job titles. It mentions communication & soft-skills training programs and exposure to global clients and international processes.
Sample Interview Q&A
Q1. Tell us about your International Voice Support experience.
Answer idea: Explain your previous International Voice Support experience, the type of customer interactions you handled, and how you provided accurate and timely resolutions.
Q2. How would you handle an inbound international customer call?
Answer idea: Explain that you would maintain a professional and helpful tone, understand the customer’s issue, provide accurate information and work toward a timely resolution.
Q3. How do you handle a customer with a technical issue?
Answer idea: Explain how you would understand the issue, provide appropriate technical support and work toward issue resolution while maintaining good customer service.
Q4. Are you comfortable working in rotational and night shifts?
Answer idea: The role requires flexibility with rotational shifts, including night shifts. State your availability clearly based on your actual flexibility.
Q5. How would you maintain accurate customer interaction records?
Answer idea: Explain that customer interactions and relevant information should be recorded accurately so that the details remain clear for further handling and issue resolution.
Q6. How would you deal with a difficult customer?
Answer idea: Maintain a professional and helpful tone, understand the customer’s concern, provide accurate information and work toward a timely resolution.
Q7. Are you comfortable joining immediately?
Answer idea: The listing specifically mentions that candidates who can join immediately are preferred. Clearly state your actual availability.
How to Apply
- Review the requirement of at least 6 months of International Voice Support experience.
- Ensure you have strong English communication and customer service skills.
- Check your availability for rotational shifts, including night shifts.
- If eligible, use the official Naukri job listing to proceed with the application.
Frequently Asked Questions
Q1. What is the role at Sutherland?
A: The role is International Voice Process-Customer Support.
Q2. How much experience is required?
A: Candidates must have at least 6 months of International Voice Support experience.
Q3. What is the salary?
A: The listing mentions ₹18,000–₹23,000 in hand.
Q4. What are the working days and weekly offs?
A: It is a 5-day work week with 2 rotational offs.
Q5. Are night shifts required?
A: Yes. The training batch is 24×7 on rotational shifts, so candidates should be comfortable with night shifts.
Q6. Who can apply?
A: Undergraduates, graduates and postgraduates are welcome, provided they meet the other requirements including the International Voice Support experience requirement.
Q7. Is immediate joining required?
A: Immediate joiners are preferred according to the job listing.
Q8. What communication skills are required?
A: Candidates should have excellent written and verbal communication skills and strong English communication skills.
Q9. Is the job permanent?
A: The listing states the employment type as Full Time, Permanent.
Q10. Where is the hiring office located?
A: The hiring office is located in Navi Mumbai.
Disclaimer
This job information is structured from the provided Naukri job listing. Job details such as salary, work arrangement, shifts, openings and other conditions are based on the listing provided and may be subject to change by the employer. Candidates should verify the details on the official job listing before applying. Do not pay any fee to anyone for a job application.
Final Note for Sutherland Voice Process Jobs 2026
Candidates with at least 6 months of International Voice Support experience, strong English communication skills and flexibility for rotational shifts can review this Sutherland opportunity. Immediate joiners are preferred.