Startek Hiring: Customer Support Executive Work From Home Jobs 2026 | WFH Customer Support Jobs
Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring for the Customer Support Executive WFH CD role in 2026. This work-from-home opportunity is open to freshers and experienced candidates and involves handling customer queries through calls, chats and emails, resolving order-related issues, maintaining customer interaction records and coordinating with internal teams. Table of Contents
- Snapshot
- About the Job
- Role Summary
- Key Responsibilities
- Eligibility & Qualifications
- Skills Needed
- Selection Process
- Interview Preparation
- Documents & Work Requirements
- Salary & Payout Components
- Training
- Role & Work Details
- Sample Interview Q&A
- How to Apply
- FAQs
- Disclaimer
Snapshot of Startek Customer Support Executive WFH Jobs 2026
| Company | Startek (Aegis Customer Support Services Pvt. Ltd.) |
| Role | Customer Support Executive WFH CD |
| Job Type | Full Time, Permanent |
| Work Mode | Work From Home |
| Hiring Office | Lucknow |
| Experience | 0 – 5 years |
| Eligibility | Undergraduate / Graduate from any stream |
| Communication | English and Hindi – spoken and written |
| Working Hours | 9 hours per day: 8 productive hours + 1-hour break |
| Working Days | 6 days working + 1 rotational week off |
| Shifts | 24/7 rotational shifts |
| Freshers | Eligible |
About the Startek Customer Support Executive Job
The provided job description is for the Customer Support Executive WFH CD role at Startek (Aegis Customer Support Services Pvt. Ltd.). The position is a work-from-home customer support role. Candidates are required to handle customer queries through calls, chats and emails and provide appropriate and timely resolutions.
The job description states that freshers and experienced candidates can apply. Candidates must have the required computer equipment, stable internet connection, suitable communication skills and be comfortable with 24/7 rotational shifts and the specified working schedule.
Role Summary
As a Customer Support Executive, the selected candidate will handle customer queries through calls, chats and emails. The role includes understanding customer concerns, providing timely resolutions, managing order-related service requests and maintaining accurate records of customer interactions.
The candidate will also coordinate with internal teams for timely issue resolution and follow defined quality, productivity and customer service standards while maintaining professionalism and confidentiality when handling customer information.
Key Responsibilities
- Handle customer queries through calls, chats and emails.
- Understand customer concerns and provide appropriate and timely resolutions.
- Manage order-related issues such as delivery delays, refunds, cancellations, replacements and other service requests.
- Ensure a high level of customer satisfaction through professional and courteous communication.
- Maintain accurate records of customer interactions, call logs and case updates.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Follow defined quality, productivity and customer service standards.
- Maintain professionalism and confidentiality while handling customer information.
Eligibility & Qualifications
- Excellent communication skills in English and Hindi, both spoken and written.
- Education: Undergraduate / Graduate from any stream.
- Freshers and experienced candidates can apply.
- Candidates must have a laptop/desktop with minimum 8 GB RAM.
- The laptop/desktop must have Windows 10 or above.
- A stable Wi-Fi/internet connection is mandatory.
- Candidates must be comfortable working in 24/7 rotational shifts.
- Candidates must be comfortable with 6 days working and 1 rotational week off.
- Candidates must be comfortable using a personal phone for work-related calls through a system that masks the personal number.
- Candidates must be comfortable appearing on camera during interview, training and working hours.
Skills Needed
- Excellent spoken and written English communication.
- Excellent spoken and written Hindi communication.
- Customer support skills.
- Customer service skills.
- Problem-solving ability.
- Order management and order tracking.
- Chat support skills.
- Voice process and voice support skills.
- Customer query resolution.
- Inbound calling.
- Telecalling.
- Ability to handle customer interactions professionally and courteously.
Selection Process
The provided job description lists the following interview and evaluation stages:
- HR Evaluation
- Operations Evaluation L1
- Operations Evaluation L2
- Aptitude / Ambition Test
- Final Client Evaluation
Interview Preparation
- Prepare to communicate clearly in both English and Hindi.
- Revise customer support and customer service concepts.
- Be prepared to explain how you would understand and resolve customer concerns.
- Prepare for questions related to delivery delays, refunds, cancellations and replacements.
- Practice handling customer queries through calls, chats and emails.
- Be prepared for the Aptitude / Ambition Test.
- Be comfortable appearing on camera during the interview.
- Be prepared to discuss your ability to work in 24/7 rotational shifts and the 6-day working schedule.
- Be prepared to demonstrate professional and courteous communication.
Documents & Work Requirements
The provided job description specifically mentions the following work-from-home requirements:
- Laptop or desktop with minimum 8 GB RAM.
- Windows 10 or above.
- Stable Wi-Fi/internet connection.
- Personal phone for work-related calls through a system that masks the personal number.
- Camera availability/comfort because candidates must appear on camera during interview, training and working hours.
The provided job description does not specify a separate list of documents required for joining, so no additional document requirement is added here.
Salary & Payout Components
The job listing provides the following salary and payout information:
| Apprentice | ₹16,700 per month |
| Freshers / Experienced | ₹18,800 CTC per month |
| Monthly Salary | Approximately ₹13,558 |
| Quarterly Payout / Bonus Component | Approximately ₹17,134, as applicable |
| PF | ₹1,717 |
| ESIC | ₹500 |
| Bonus | ₹1,192 |
Salary and payout components are subject to applicable company policies and statutory deductions.
Training
- On-the-job training will be provided.
- Candidates are required to successfully complete the training and certification process.
- Certification is required upon successful completion of training.
- Candidates must be comfortable appearing on camera during training.
Role & Work Details
This is a Full Time, Permanent role under the Customer Success, Service & Operations – Other role category. The industry type mentioned in the listing is BPM / BPO.
- Department: Customer Success, Service & Operations
- Employment Type: Full Time, Permanent
- Role Category: Customer Success, Service & Operations – Other
- Industry Type: BPM / BPO
- Work Mode: Work From Home
- Hiring Office: Lucknow
- Experience: 0 – 5 years
Sample Interview Q&A
Q1. How would you handle a customer who is asking about a delayed delivery?
Answer idea: Understand the customer’s concern, check the relevant order information, communicate professionally and provide an appropriate and timely resolution based on the available information and process.
Q2. How would you handle a customer requesting a refund or cancellation?
Answer idea: Listen carefully to the request, understand the issue, communicate clearly and assist with the appropriate service request while following the defined customer service process.
Q3. How would you handle a customer through chat or email?
Answer idea: Understand the customer’s query, communicate clearly and courteously, provide an appropriate response and ensure that the interaction is accurately recorded.
Q4. What would you do if you could not resolve a customer’s issue yourself?
Answer idea: Understand the issue properly, maintain professional communication and coordinate with the relevant internal team to help ensure timely resolution.
Q5. How would you maintain customer satisfaction during a difficult interaction?
Answer idea: Remain professional and courteous, listen to the customer’s concern, understand the issue and work toward an appropriate and timely resolution.
Q6. Are you comfortable working in 24/7 rotational shifts?
Answer idea: Clearly state your availability according to the role’s requirement and confirm your understanding of the 24/7 rotational shift schedule.
Q7. Are you comfortable working from home with the required setup?
Answer idea: Explain that you can work with the required laptop/desktop, minimum 8 GB RAM, Windows 10 or above, stable internet connection, personal phone and camera requirements mentioned for the role.
How to Apply
- Check the eligibility requirements mentioned in the job description.
- Ensure you have a laptop/desktop with at least 8 GB RAM and Windows 10 or above.
- Ensure that you have a stable Wi-Fi/internet connection.
- Be prepared to use a personal phone for work-related calls through a system that masks the personal number.
- Be comfortable appearing on camera during the interview, training and working hours.
- Be prepared for the listed selection stages: HR Evaluation, Operations Evaluation L1, Operations Evaluation L2, Aptitude / Ambition Test and Final Client Evaluation.
- Use the job application link provided below to apply for the Startek Customer Support Executive WFH role.
Frequently Asked Questions
Q1. Is this Startek job work from home?
A: Yes. The provided job listing is for a Customer Support Executive WFH role.
Q2. Can freshers apply for this job?
A: Yes. The job description clearly states that freshers and experienced candidates can apply.
Q3. What is the required educational qualification?
A: The eligibility criteria state Undergraduate / Graduate from any stream.
Q4. What communication skills are required?
A: Candidates need excellent spoken and written communication skills in English and Hindi.
Q5. What computer requirements are needed for this WFH job?
A: Candidates must have a laptop/desktop with minimum 8 GB RAM and Windows 10 or above. A stable Wi-Fi/internet connection is also mandatory.
Q6. What are the working hours for this role?
A: The job requires 9 working hours per day, consisting of 8 productive hours + 1-hour break.
Q7. How many days do I have to work each week?
A: The role requires 6 days working and 1 rotational week off.
Q8. Does the job require rotational shifts?
A: Yes. Candidates must be comfortable working in 24/7 rotational shifts.
Q9. Is there any fee for the interview or joining?
A: No fee is charged for the interview or joining process, according to the provided job description.
Q10. What is the selection process for this job?
A: The listed process includes HR Evaluation, Operations Evaluation L1, Operations Evaluation L2, Aptitude / Ambition Test and Final Client Evaluation.
Disclaimer
This job guide is structured from the provided Startek (Aegis Customer Support Services Pvt. Ltd.) job description. Salary, payout components, working requirements, selection stages, training, certification and other job conditions are based on the provided listing and may be subject to applicable company policies and statutory deductions. Candidates should verify the job details and application information before proceeding.
Final Note for Startek Customer Support Executive WFH Jobs 2026
The Startek Customer Support Executive WFH role requires candidates to handle customer queries through calls, chats and emails, manage order-related service requests, maintain accurate case records and coordinate with internal teams. Candidates should also be prepared for the stated 24/7 rotational shifts, 6-day working schedule, work-from-home setup requirements, training and certification process.
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