Cognizant Work From Home Jobs 2026 – Customer Service

Cognizant is hiring for PE-Customer Service PR in Indore, India. The listed work model is Work from Home, with the role involving customer service interactions, issue resolution, digital tools, structured processes and rotational shifts. The position requires 1–2 years of hands-on customer service experience.

Snapshot of Cognizant Customer Service Jobs 2026

Company	Cognizant
Job Title	PE-Customer Service PR
Job ID	00070101466
Date Published	September 18, 2026
Location	Indore, India
Job Category	Technology & Engineering
Work Model	Work from Home
Experience	1–2 years of hands-on customer service experience
Work Schedule	Rotational shifts
Salary	Not specified in the provided job description

About the Role

This position supports customers of a global enterprise through high-quality remote service interactions. The role focuses on ensuring timely resolution of inquiries and issues while working from home in rotational shifts.

The role focuses on delivering an efficient, empathetic and accurate customer experience using digital tools and structured processes that align with company standards. Customer service experience is essential, while exposure to store operations is beneficial for handling retail-related scenarios.

Role Summary

As a PE-Customer Service PR, the candidate will handle inbound and outbound customer interactions through phone, chat or email channels. The role involves resolving customer inquiries and service issues efficiently while working from home in rotational shifts.

The position also requires managing customer cases from initial contact to closure, collaborating with internal support teams, using customer service tools and knowledge bases, maintaining accurate records, and following compliance, privacy and security practices.

Key Responsibilities

• Handle inbound and outbound customer interactions through phone, chat or email channels.
• Resolve customer inquiries and service issues efficiently while working from home in rotational shifts.
• Provide clear, accurate and empathetic explanations of products, services and policies.
• Manage customer cases from initial contact to closure.
• Document customer case details and update systems while following defined procedures.
• Collaborate with internal support teams to escalate complex or cross-functional issues.
• Follow through on resolutions to deliver reliable customer outcomes.
• Use customer service tools and knowledge bases to research solutions and troubleshoot problems.
• Maintain high standards of data accuracy by recording customer information and interaction summaries.
• Apply problem-solving skills to identify root causes of customer concerns and recommend practical options.
• Adhere to rotational shift schedules and performance metrics.
• Share recurring customer feedback and operational observations with supervisors and process teams.
• Respond to potential retail and store-related questions by applying prior store operations exposure where applicable.
• Follow compliance guidelines, privacy requirements and security practices during customer interactions.
• Participate in ongoing training, coaching and knowledge updates.

Required Qualifications

• 1–2 years of hands-on experience in customer service environments.
• Consistent achievement of quality and satisfaction targets.
• Strong verbal and written communication skills.
• Ability to simplify information and handle challenging conversations with composure.
• Familiarity with computer applications, ticketing tools and digital communication platforms.
• Customer-focused mindset with the ability to empathize and actively listen.
• Ability to tailor responses to diverse customer needs and cultural contexts.
• Basic understanding of retail or store operations processes, when applicable.
• Reliable work-from-home readiness with stable connectivity.
• Organized workspace suitable for rotational shifts and continuous service.
• Ability to adopt new procedures, system updates and service enhancements.

Skills Needed

• Customer service skills.
• Strong verbal and written communication.
• Empathy and active listening.
• Problem-solving ability.
• Ability to handle challenging customer conversations with composure.
• Familiarity with computer applications and ticketing tools.
• Ability to use digital communication platforms.
• Ability to manage customer cases from initial contact to closure.
• Ability to maintain accurate customer information and interaction records.
• Ability to work with rotational shifts in a remote environment.
• Understanding of retail or store operations is beneficial.

Selection Process

The provided job description does not specify the exact selection stages or number of interview rounds. It states that applicants may be required to attend interviews in person or by video conference.

Applicants may also be required to present their current state or government-issued ID during each interview.

Interview Preparation

• Be prepared to explain your 1–2 years of customer service experience.
• Prepare examples demonstrating strong verbal and written communication.
• Be ready to explain how you handle challenging customer conversations with composure.
• Revise customer case handling from initial contact through closure.
• Prepare examples of using computer applications, ticketing tools and digital communication platforms.
• Understand how empathy and active listening can be applied while handling customers.
• Be prepared to discuss problem-solving and root-cause identification.
• Be ready to discuss your ability to work rotational shifts from home.
• If applicable, prepare to discuss your understanding of retail or store operations.

Documents Checklist

The provided job description specifically states that applicants may be required to present their current state or government-issued ID during each interview. No other specific document checklist is provided.

Salary & Benefits

The provided job description does not mention a specific salary or compensation amount. It states that compensation information is accurate as of the date of posting and that Cognizant reserves the right to modify this information at any time, subject to applicable law.

• Salary: Not specified in the provided job description.
• Work Model: Work from Home.
• Shift: Rotational shifts.
• Training: Ongoing training, coaching and knowledge updates.

Career Path

The provided job description does not specify particular future job titles or a defined career progression. It does mention participation in ongoing training, coaching and knowledge updates to refine communication, technical proficiency and customer handling techniques.

Sample Interview Q&A

Q1. Tell us about your customer service experience.
Answer idea: Explain your hands-on customer service experience, the type of customer interactions you handled and how you consistently worked toward quality and satisfaction targets.

Q2. How would you handle a challenging customer conversation?
Answer idea: Demonstrate composure, empathy and active listening. Explain how you would understand the customer’s concern and provide clear and accurate information.

Q3. How would you manage a customer case from beginning to closure?
Answer idea: Explain that you would understand the inquiry, document the details, update the relevant systems, follow defined procedures and ensure the issue is followed through to resolution.

Q4. Are you comfortable working rotational shifts from home?
Answer idea: The role requires rotational shifts in a remote work environment. Explain your actual availability and ability to maintain an organized workspace and stable connectivity.

Q5. How would you handle a complex issue that requires another team’s support?
Answer idea: Explain that you would collaborate with the relevant internal support team, escalate the complex or cross-functional issue and follow through on the resolution.

Q6. How do you maintain customer data accuracy?
Answer idea: Explain the importance of accurately recording customer information and interaction summaries in the relevant systems.

Q7. Do you have knowledge of retail or store operations?
Answer idea: If applicable, explain your exposure to areas such as order handling, inventory queries or point-of-service activities, as these are mentioned as beneficial knowledge areas in the listing.

How to Apply

1. Review the requirement of 1–2 years of hands-on customer service experience.
2. Ensure you have strong verbal and written communication skills.
3. Check your readiness for rotational shifts while working from home.
4. Ensure you have stable connectivity and an organized workspace suitable for continuous service.
5. Review the official Cognizant job listing before applying.
6. Use the application link below to proceed.

Frequently Asked Questions

Q1. What is the job title?
A: The job title is PE-Customer Service PR.

Q2. Where is the job located?
A: The listing shows Indore, India as the location.

Q3. Is this a work-from-home job?
A: Yes. The listed work model is Work from Home.

Q4. How much experience is required?
A: The qualification section asks for 1–2 years of hands-on customer service experience.

Q5. What are the main responsibilities?
A: The role involves handling inbound and outbound customer interactions through phone, chat or email, resolving service issues, managing cases, collaborating with internal teams and maintaining accurate records.

Q6. Are rotational shifts required?
A: Yes. The role requires working from home in rotational shifts.

Q7. Is any certification preferred?
A: Yes. A preferred certification is mentioned in customer service or contact center operations, such as Certified Customer Service Professional (CCSP).

Q8. Is retail or store operations experience required?
A: The listing says that exposure to store operations is beneficial and mentions basic understanding of retail or store operations processes when applicable.

Q9. What work-from-home setup is required?
A: Candidates should have stable connectivity and an organized workspace suitable for rotational shifts and continuous service.

Q10. When was this job posted?
A: The job was published on September 18, 2026.

Disclaimer

This job information has been structured from the provided Cognizant job description. All job-related details are based on the source provided. Compensation information may be modified by Cognizant subject to applicable law. Candidates should verify the latest details on the official Cognizant careers page before applying. Cognizant states that it is an equal opportunity employer and that applicants may be required to attend interviews in person or by video conference and present their current state or government-issued ID during each interview.

Final Note for Cognizant Customer Service Jobs 2026

Candidates with 1–2 years of customer service experience, strong communication skills and readiness to work rotational shifts from home can review this Cognizant opportunity. The role is based in Indore, India with a Work from Home work model.